Systems Analyst — Oracle Revenue Management and Billing

Systems Analyst — Oracle Revenue Management and Billing

Hybrid - Charlotte, NC, USA

Systems Analyst — Finance & Billing Systems

TIAA is seeking a skilled Systems Analyst and Developer to support our enterprise billing systems and finance technology capabilities. In this role, you will serve as a key IT resource supporting TIAA's billing platform, which leverages Oracle Revenue Management and Billing (ORMB) as a SaaS solution.

You will go beyond traditional systems analysis actively developing and deploying applications and services on cloud platforms, while also contributing to the building of AI-driven capabilities for finance systems.

This position is ideal for a technically versatile professional who can bridge systems analysis, hands‑on development, and intelligent automation within a finance technology environment.

Key Responsibilities and Duties

• Support and maintain TIAA's Oracle Revenue Management and Billing (ORMB) platform, ensuring system reliability, performance, and alignment with business requirements.
• Perform both analysis and hands‑on development activities, including designing, building, and deploying applications and services on cloud platforms with a focus on scalability, reliability, and security.
• Collaborate with engineers, data scientists, and finance stakeholders to design, build, and deploy AI‑powered solutions that enhance finance system capabilities.
• Define system scope through research and fact‑finding to develop or modify moderately complex billing and finance information systems.
• Prepare flow charts, models, and procedures, and conduct feasibility studies to evaluate and propose system solutions.
• Analyze existing system logic within the billing ecosystem, identify inefficiencies or issues, and recommend and implement revisions.
• Develop and maintain technical documentation to guide system users and support ongoing operations, maintenance, and enhancements.
• Partner with cross‑functional teams including data scientists, finance SMEs, and IT architects to define AI solution requirements, performance standards, and system interfaces.
• Assist in developing end‑user training sessions and demonstrations for billing and finance system features.
• Monitor the efficiency and effectiveness of application operations and proactively troubleshoot issues.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Required Skills

• 2 Years of experience in a Technology Related Role
• Experience with SQL

Preferred Skills

• Experience with Oracle Revenue Management and Billing
• Demonstrated ability to perform both analysis and development activities within enterprise systems.
• Strong analytical skills with the ability to translate complex business and technical requirements into actionable system designs and working solutions.
• Excellent written and verbal communication skills, including experience producing technical documentation.
• Proven ability to collaborate effectively across technical and business stakeholder groups.
• Familiarity with SaaS platform integrations and cloud‑native development best practices.
• Exposure to data engineering or analytical tools used in enterprise finance environments.

Related Skills

• Acceptance Testing
• Business Analysis
• Business Process Improvement
• Business Process Mapping
• Business Process Understanding
• Business Requirements
• Collaboration
• Data Analysis
• IT Business Analysis
• Systems Design/Analysis
• Systems Development Life Cycle
• Technical Documentation
• Test Planning

Salary

Base Pay Range: $73,300/yr - $100,000/yr

Actual base salary may vary based upon relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include incentive programs linked to performance.

Benefits and Total Rewards

TIAA offers a comprehensive total rewards package including retirement, health, wellness, and work‑life offerings designed to support your well‑being.

Equal Opportunity Employer

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page.