SYSTEM SERVICES MANAGER (m/w/d)

We are looking for an experienced System Services Manager to lead and transform our service operations. In this role, you will drive customer satisfaction, operational excellence, and financial performance , while managing a highly skilled technical team within our installed systems base.

This is a strategic leadership role combining operational ownership, people management, and continuous improvement in a dynamic and safety-critical environment.

What You’ll Be Doing

• Translate and drive Group strategy into actionable plans
• Define and communicate a clear vision for the department
• Lead transformation initiatives to improve performance and service delivery
• Manage revenue, margins, and KPIs
• Define budgets, resources, and organizational structure
• Participate in European operations alignment
• Ensure efficient execution of maintenance, troubleshooting, spare parts, and modifications
• Lead a team of 10–20 professionals (including managers)
• Drive engagement, performance, and accountability
• Define training and upskilling plans
• Manage hiring, evaluations, and development plans
• Ensure fast and effective problem resolution
• Drive customer satisfaction and service quality
• Collaborate with Sales, Engineering, Projects, and Global teams
• Ensure full compliance with HSE and Quality standards
• Lead risk prevention, audits, and safety initiatives
• Operate in high-voltage and regulated environments (e.g. SEVESO sites)
• Promote a strong safety-first culture across teams

What You Bring

Experience & Education

• 15+ years in Electrical Engineering / Automation
• Proven experience leading operations or service teams

Technical & Professional Skills

• SAP, Microsoft Project, Office 365
• Strong financial and operational acumen

Leadership & Personal Skills

• Results-driven and decisive
• Strong analytical and problem-solving mindset
• Excellent communication and interpersonal skills
• Structured, rigorous, and cost-aware

Required Certifications

• Category B driver’s license
• Fit for electrical and chemical site work

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable, and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.