System L3 Support Engineer

Responsibilities

• L3 Support over the portfolio of MARSS Products and Services: Engage in Systems troubleshooting through remote shell connection
• Proactive checks of systems and sensors
• Documentation: create / update troubleshooting procedures, intervention reports, ad-hoc tips and guides, Knowledge Base
• Collaboration and support with other teams
• Engage in L1 / L2 Support for products and services
• Support our own Field Engineers and Field Technicians remotely
• Interface with the dev team for L3 issues
• Interact with Project Managers in pre-commissioning phases
• Systems fine-tuning and calibration
• Configuring & Commissioning system devices / servers
• Participate in or own technical assignments
• Ad hoc on-duty time out of office hours
• Travel to sites for local support

Qualifications

• Strong Linux Expertise - through the shell
• Networking Experience with hardware components - we are system integrators, it’s not only software!
• Good English
• Customer satisfaction oriented
• Communication Skills
• Troubleshooting Skills
• The rest of our tech stack!
• Passion, or experience, with Electronics / Hardware devices
• Knowledge of Security sensors (Radar, Sonar, Camera systems etc.)
• Python
• Javascript
• MS Windows