Support Engineer - FreeWheel

Job Summary

FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem.

Location

Paris (hybrid); some travel may be needed.

Responsibilities

Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time‑sensitive environment. The team supports premium video advertising delivery across TV, mobile, set‑top box, and web platforms for clients worldwide as part of a “follow‑the‑sun” global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels.

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best‑in‑class service. For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise‑level customer value to industry leaders in the TV ecosystem.

Grow into a Subject Matter Expert in market‑leading technologies, advocate for customer success throughout the organization, and enable customers to succeed on the FreeWheel platform.

About You

You will be working in a diverse, collaborative direct team that values good team players with strong interpersonal skills, enthusiasm, and a good sense of humour. The ideal candidate will be able to work comfortably with stakeholders throughout the organization and at all levels and will have an adaptive communication style to work with clients possessing a variety of skill levels. The organization values the ability to quickly adapt and learn new technology.

Requirements

• A Bachelor’s Degree or equivalent expertise.
• 2–5 years of experience in a client‑facing environment.
• Ability to prioritize work and manage deadlines effectively.
• Proactive and self‑driven, taking initiative to solve problems.
• Fluency in both English and French.

Preferred Qualifications

• Demonstrable experience learning technical tools (such as SQL and Excel) to solve complex problems.
• Knowledge of the premium video or video advertising industry.

Education & Certifications

Education: Bachelor’s Degree. Certifications (if applicable) and relevant work experience: 2–5 Years.

EEO Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.