Support Engineer

• Understand our cloud services – Terminals update / Key injection / others
• Prepare test and production tasks on our cloud services to update devices
• Support the L2 and L3 team to retrieve data from the customer devices
• Investigate technical issues reported by customers / integrators SW
• Meet the Service Level Agreement put in place with the customer
• When needed, lead customer support calls and meetings on technical issues and discussions
• Support pre-sales and development opportunities as well as post-sales and customization activities
• Manage workload and multiple activities by effectively balancing priorities and setting client expectations
• Deliver work tasks on time and to a consistently high standard
• Demonstrate creative and dynamic approach to problem solving
• Participate and maintain internal and external knowledge base

Consistently delivering according to commitments

Support requests are managed in right timeline.SK

LS/COMPETENCY SPECIFICATIONComp

nior level software development on Android environment (nice to have) Kn

quirement analysis and workload estimates (is a must)Spec

ve a dedicated workspace to store materials / terminals / toolsBeha

terest in technology and keeping up to date on tools and practices Go

od communication towards team and project managersLang

rman: Must to have En

glish: Nice to haveEduc

ation Qualifications / Experience Requirements: 2

chelor or master’s degree in computer science, Information Technology or Computer Engineering