Support Engineer

Long term freelance assignment - 6 month initially

Role Overview

We are looking for a Field Support Engineer to provide hands‑on technical support across end‑user devices, IT infrastructure and data centre hardware. You'll troubleshoot technical issues, support enterprise hardware, and work closely with infrastructure teams to ensure excellent service delivery.

Key Responsibilities

• Provide support for laptops, desktops, mobile devices, printers and peripherals.
• Troubleshoot Windows, Microsoft 365, Active Directory and hardware/software issues.
• Support data centre equipment including servers, racks, network devices, storage, power units and cabling.
• Perform hardware installations, replacements and Smart Hands activities.
• Manage Incidents, Problems, Changes and Assets in line with ITSM processes.
• Work closely with infrastructure and engineering teams to resolve technical issues.

Required Skills

• 4+ years' experience in enterprise IT or field support.
• Strong troubleshooting across end‑user devices and hardware.
• Experience supporting laptops, desktops, mobile devices, printers and peripherals.
• Hands‑on exposure to data centre hardware (servers, racks, network equipment, storage and cabling).
• Good understanding of ITSM processes (Incident, Problem, Change and Asset Management).
• Windows, Microsoft 365, Active Directory and ServiceNow (or similar ITSM tool).
• Excellent communication and customer service skills.