Support Engineer

Overview

The local IT Responsible, is a key member of the local IT team, responsible for providing technical support and ensuring the smooth operation of IT systems and infrastructure within a specific region or country. You will be responsible for maintaining the hardware, software, and network infrastructure while supporting store and service employees in their IT needs, ensuring smooth daily operations in a fast-paced retail environment.

Working closely with the United IT teams and local stakeholders to deliver efficient and effective IT solutions that support the business objectives of the company.

Responsibilities

• Provide second level technical support to end-users, including troubleshooting hardware, software, and network issues. Maintain and update local IT systems and infrastructure. Install and configure new hardware and software as needed

• Manage and maintain local network infrastructure, including routers, switches, and firewalls. Monitor network performance and troubleshoot connectivity issues

• Implement and enforce security policies and procedures to protect IT systems and data. Conduct regular security audits and vulnerability assessments

• Coordinate and support local IT projects, including system upgrades, implementations, and migrations. Deployment of new solutions.

• Manage relationships with local IT vendors and service providers. Negotiate contracts and ensure compliance in general and compliance with service level agreements

• Provide regular reports on the status of local IT operations and projects

• Collaborate with United IT teams and local stakeholders to ensure alignment with company objectives

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Relevant job experience min. 2-3 years

• Good technical skills, including knowledge of networking, server administration, and desktop support

• Experience with common IT systems and software (e.g., Microsoft Office, Windows, Linux)

• Excellent problem-solving and troubleshooting abilities

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

Benefits

• You benefit from flexible working hours and hybrid work 51% in the office/month

• With our support and trust, we give you the opportunity to achieve your individual career path with the help of our training system and by expanding your scope of responsibilities

• Free and discounted sports opportunities nationwide. Free use of sports equipment and possibility to borrow sports products

• Yearly Profit Sharing and Opportunity to invest in Decathlon shares

• You would like to work in a diverse and inclusive team where you can be yourself

• We supply the essential smartphone, laptop, and internet connectivity for your work

• Anniversary gift package after 5, 10, 15, 20 years