Supervisory IT Specialist

Overview

Position Title: Supervisory IT Specialist (Customer Engagement) located in Paris, France.

Open Period: 05/22/2026 – 06/08/2026 (Full-time 35‑hour week).

Salary: €47,748 per year.

Telework Eligible: No. Travel Required: Not Required. Relocation Expenses Reimbursed: No. Supervisory Position: Yes. Promotion Potential: LE‑9.

Responsibilities

• Supervises and manages the Customer Engagement team, providing leadership for daily operations, team performance, and mid‑to‑long‑term strategic planning.
• Serves as senior SME in area of responsibility, providing expert‑level oversight and technical guidance on service integration, system dependencies, and end‑user impact.
• Advises DT leadership on Mission‑wide Diplomatic Technology (DT) operations, policies, and resource planning, collaborating closely to shape strategic direction, address cross‑functional challenges, and drive operational improvements.
• Leads multiple concurrent high‑visibility and high‑impact DT projects, developing and executing operational plans aligned with evolving policy changes, cybersecurity requirements, and enterprise architecture standards.
• Oversees the administration of IT systems to ensure confidentiality, integrity, and availability; directs Tier 1 and Tier 2 technical support; supervises system analysis and configuration management; manages teams responsible for ongoing maintenance of IT systems.

Qualifications

• Education and Experience: Applicants must meet either Option 1 or Option 2:
  • Option 1 – Minimum 5 years experience overseeing computer networking operations in a complex technical environment, including systems or network administration; at least 1 year of experience leading IT teams and managing projects; Bachelor’s degree in Information Technology, Computer Science, Information Systems, Management Information Systems, or Computer Engineering.
  • Option 2 – Minimum 7 years experience in the same area with at least 1 year of team leadership; at least two years of college or university studies.
• Public Trust (Low‑Risk/Non‑Sensitive) security certification required; subject to background investigation and pre‑employment medical exam.
• Ability to begin work within 12 weeks of authorization and/or clearances.
• Fluency in French and English (speaking, reading, writing). The language requirement will be tested.

Benefits and Compensation

• Annual salary includes profit‑sharing allowance, vacation allowance, bonus allowance and “Comité d’Entreprise” allowance.
• Meal tickets: €8.25/day; 60% paid by U.S. Government, employee pays €3.30 per ticket. Limited to 202 workdays per year.
• Transportation: 50% reimbursement for public transportation passes.
• Holidays: 11 U.S. holidays plus up to 10 French holidays.
• Special leave: 5 days per year for caring for a sick family member (with documentation).
• Employee onboarding program.

EEO Statement

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.