Supervisor Operations Airbus Europe

Supervisor Operations Airbus Europe

Date: May 29, 2026

Location: FR, France , Virtual, EUROPE

In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching. You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

Responsibilities

As a Supervisor Operations, you will:

• Meet and exceed all performance targets and give feedback to the operations manager support, assist and coach travel agents to maximize efficiency and productivity
• Work with performance data to maximize the effectiveness and efficiency of the team
• Take proactive actions to improve internal and external customer satisfaction
• Handle client reservations
• Control and manage customer complaints and general queries
• Control the workload of your team
• Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
• Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
• Assist in the hiring and onboarding of new employees
• Expertly use the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
• Have strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Maintain knowledge of necessary regulations
• Support BCD Travel and client-driven initiatives
• Anticipate and help on potential challenges that may arise for the consultant
• Review global distribution systems (GDS) queues daily to maintain quality control

Qualifications

• Corporate travel management industry work experience
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills on GDS Amadeus
• People management experience will be an advantage
• Strong verbal and written communication skills in English and French (preferred) or English and German
• Ability to handle multiple priorities simultaneously
• Able to work flexible hours, independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills

What we offer you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .