Supervisor, CQ QMS/Complaints - France

Supervisor, CQ QMS/Complaints – France

The Supervisor, CQ QMS/Complaints – France is responsible for leading Commercial Quality activities related to the Quality Management System (QMS) and complaint handling in the France market. The role provides hands‑on supervision, subject‑matter leadership, and cross‑functional collaboration with Commercial, Regulatory Affairs, and regional Quality teams.

Key Responsibilities

• Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market.
• Supervise, coach, and develop Commercial Quality team members, ensuring consistent and compliant execution of quality processes.
• Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation.
• Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training.
• Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution.
• Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions.
• Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance.
• Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders.

Qualifications & Experience

• Education: Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline. Advanced degree preferred.
• Experience: 5–7 years in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment. Prior supervision of team members or leadership of quality‑related activities required.
• Skills: Strong knowledge of QMS requirements and complaint handling processes; experience managing investigations, nonconformances, and corrective and preventive actions (CAPA); ability to work effectively across functions and influence stakeholders at multiple levels.
• Preferred: Experience supporting EU MDR‑regulated products; orthopedic or broader medical device products; familiarity with post‑market surveillance, complaint trending, and reporting tools; experience in regulatory inspections and audits; knowledge of continuous improvement or risk‑based quality methodologies; strong analytical, organizational, and problem‑solving skills.
• Languages: Fluent in French and English (written and verbal).
• Travel: Limited domestic travel with occasional regional travel.
• Certifications: Quality‑related certifications (e.g., ISO, ASQ) preferred.

Compensation & Benefits

Anticipated base pay range: €53,500.00 – €85,790.00.

Benefits include: annual bonus, vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement programs, financial, physical and mental health programs, service anniversary and recognition awards, and participation in several insurance plans (subject to location‑specific terms).

EEO Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.