Strategic Operations Project Manager

As our Strategic Operations Project Manager, you’ll drive Qonto’s most complex cross‑functional initiatives – the ones that cut across operations teams and directly shape how we scale across four European markets. You’ll turn strategic, high‑impact briefs into clear execution plans, own governance, milestones, and stakeholder alignment, and make sure every project lands cleanly into BAU with lasting operational impact.

You’ll report to Marie Piquemil, Head of Operations Enablement.

What you’ll do

• Lead cross‑factory operations projects end‑to‑end: Own the full project lifecycle — governance setup, milestone tracking, cross‑team coordination, and clean handover to BAU. Typical scope: initiatives impacting at least two ops factories, such as compliance framework rollouts, routing and escalation redesign, and governance harmonisation across Customer Care & Success, AML & Fraud, Banking Operations and KYBC factories.
• Turn strategic priorities into execution: Before execution starts, define the problem, provide insights, clarify scope, outcomes, success metrics, timelines, dependencies, challenge existing ways of working constructively and own the delivery — so every stakeholder aligns on "what good looks like" before work begins.
• Build and maintain senior stakeholder alignment: Manage dependencies, create clarity, and keep initiatives moving from decision to delivery — through influence and structured communication. Anticipate alignment risks early and elevate when needed.
• Track performance and measure impact: Define leading and lagging indicators per project, instrument tracking with BI and Operations Performance teams, surface risks early, and course‑correct. ROI measurement post‑implementation is part of the job.
• Contribute to strategic assessments: Size opportunities, structure business cases and scenarios, and support leadership decisions with clear recommendations and open questions.

What we’re looking for

• End‑to‑end project leadership: You’ve run large, complex, multi‑stakeholder initiatives from kickoff to delivery — not just coordinated them. You know how to design governance, build a RASCI, manage a decision log, and keep delivery on track in evolving environments.
• Structured thinking under complexity: You can run in‑depth quantitative analyses, synthesize complex situations into clear problem statements, and navigate trade‑offs with data — without becoming data‑paralysed. You make complexity actionable.
• Senior stakeholder management: You’ve built alignment at VP and Director level through influence and trust. You know how to frame decisions, pre‑empt pushback, and maintain momentum across departments with different priorities.
• AI fluency and modern tooling: You’re actively using AI tools to accelerate your work, such as Notion AI or Claude. You’re comfortable in Notion for visual management and cockpits, and in Tableau or Metabase for data and BI. This is part of the day‑to‑day operating system of the role.
• Process challenger: You step back on ways of working, question organisational defaults, and propose more efficient operating mechanisms — and you do it while keeping stakeholder buy‑in. You don’t just execute; you improve.

What we can offer you

• Multi‑factory scope: Your projects span Compliance, Routing, and Governance across Qonto’s operations factories — not siloed in one team or one market. The recommendations you make shape how thousands of Qonto employees work and how millions of customers are served.
• Senior exposure from day one: You’ll work in close collaboration with the Operations leadership team, with real decision‑framing authority — not just slide preparation.
• A central team with broad reach: You’ll join Marie’s Operations Enablement function — spanning Operations Engineering, Knowledge & Learning, Workforce Management, and strategic project execution. Your peers cover every lever of operational performance across Qonto’s factories, which means the work you do lands fast and visibly.
• A modern toolkit, used for real: Notion, Tableau, Metabase, and AI tools such as Notion AI and Claude are standard equipment. You’ll be expected to leverage them to accelerate analysis and execution.
• Space to improve, not just deliver: You’ll have the scope and leadership support to challenge existing operating mechanisms, run experiments, and iterate based on evidence — not just execute against a predefined roadmap.

Your future manager

Your manager will be Marie Piquemil, Head of Operations Enablement.

• Her path? Marie spent five years as COO at Morning, then built and led an international CX operations team at Swile — 7 people across France and Brazil, five post‑merger integrations. Most recently, as VP Operations at Combo, she ran RevOps, Enablement, and Data teams, drove a post‑merger integration, and launched a new Payroll Business Unit from scratch. She’s been an operator, a builder, and a manager of managers.
• What does she bring to the team? Marie has built exactly the kind of cross‑functional operations infrastructure this role will strengthen. She’ll give you the strategic context and the autonomy to own your projects — while staying close on the decisions that matter.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

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