Strategic CSM Lead - Remote in France

Backlight is seeking a Senior Customer Success Manager in Paris, France, to manage a high-growth, mid-market customer portfolio. You will drive customer satisfaction and retention by ensuring clients derive maximum value from our solutions. Responsibilities include building relationships, monitoring account health, and mentoring junior team members. Candidates should have over 5 years of experience in Customer Success or Account Management, strong analytical skills, and be fluent in French. The role is fully remote with some travel required.

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