Strategic CSM: Drive Adoption & Retention

Equinix is seeking a customer success manager in Paris to drive engagement and retention across the lifecycle. You will partner on the post‑sales journey, resolve pain points, and create value through upselling and renewals while aligning with cross‑functional teams to ensure enterprise‑class experiences.

You will lead onboarding, track success plans, conduct regular QBRs, monitor usage, and articulate product value to customers, supporting growth and long‑term relationships.