Strategic Client Partner

In this role, you will be responsible for growing revenue across Dedale’s full product portfolio - including our intelligence platform and advisory services - by maintaining high customer retention rates, proactively identifying and acting on expansion opportunities, and managing upsell, upgrade, and cross-sell initiatives throughout the customer journey.

You will further collaborate on strategic initiatives such as white space analysis, account planning and mapping, and building cross-functional partnerships with Sales support teams to maximize strategic account opportunities.

Your Role:

• Strategic Relationship Management: Build trusted, high-level rapport with PE Partners, M&A Directors, and C-suite leaders. You will add value through market intelligence fluency in live conversations and in-person meetings.
• Onboarding & Adoption: Lead onboarding sessions with authority and product fluency. You will \"embark\" users and motivate product adoption by projecting the seniority and credibility required for the PE/M&A space.
• End-to-End Renewal Ownership: Own the entire renewal cycle - from early risk detection and churn prevention (orchestrating AM and CS resources) to the final commercial negotiation.
• Strategic Growth & Upselling: Conduct regular strategic check-ins (bi-monthly/quarterly) to uncover \"second-level\" needs that convert into advisory mandates or platform upsells.
• Revenue Execution: Drive expansion efforts through a solution-focused approach, identifying cross-sell and up-sell opportunities across the account lifecycle.
• Account Strategy: Design and execute account-level growth strategies, utilizing data analysis to forecast trends and identify white space for the Sales team.
• Internal Advocacy: Act as the voice of the customer, working cross-functionally to ensure product updates and features align with the sophisticated needs of our client base.

Your Profile:

The ideal candidate will possess the following qualifications:

• Around or over 3-5 years of experience in account management , inside sales, customer success, or similar fields in Financial or Consulting Services, Intelligence, and/or Enterprise Saas Product.
• Proven expertise in consultative/value selling and navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.
• Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.
• Demonstrated success in consistently achieving or surpassing performance objectives.
• Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.

Cherry on the Cake!

• You would like to work in a start-up environment.
• You are passionate about technology and investing.