Strategic Account Operations Director

Equinix is seeking a Service Management Director in Paris to serve as the primary operational interface for our largest global accounts, acting as the customer advocate to drive a superior experience.

You will work cross-functionally with Customer Success, Customer Experience, xScale, Data Center Ops, and Sales to raise awareness, drive outcomes, and resolve issues. This role requires after-hours coverage and travel as needed, with a focus on scalable, repeatable service delivery.