Strategic Account Manager (SME) - France

About Airwallex

Airwallex is the unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide with integrated solutions to manage accounts, payments, spend management, treasury, and embedded finance at a global scale. Proudly founded in Melbourne, Airwallex has a team of over 2,000 across 26 offices. Valued at US$8 billion and backed by leading investors. If you’re ready to do the most ambitious work of your career, join us.

We are seeking a high-energy, results-driven Strategic Account Manager (SME) to join our team. This role offers a unique opportunity to become a founding member of our growing Airwallex team in France, focused on scaling our high-growth SME accounts.

Responsibilities

• Drive Revenue Growth: Own the upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs.
• Product Mastery & Advisory: Become a power-user of the Airwallex platform. Act as a product advisor, deeply understanding clients\' technical setups to recommend API configurations or feature sets.
• Strategic Prioritization: Manage a high-volume portfolio (50+ accounts) by implementing a rigorous framework to identify and focus on high-impact growth opportunities.
• Voice of the Customer (Product Advocacy): Partner with Product and Engineering to translate client needs into product requirements and help shape the Airwallex roadmap for the French market.
• Founding Contribution: Help build and refine the AM playbook for France, ensuring onboarding and activation processes are seamless and scalable.
• Retention & Health: Monitor account health and product usage metrics to mitigate churn and ensure long-term platform loyalty.

Requirements

• Language: Native or bilingual fluency in French and professional proficiency in English.
• Experience: At least 5 years in Account Management or Sales, specifically managing SME or Mid-Market portfolios.
• Fintech & Payments Expertise: Prior experience in Fintech or Payments is a plus. Knowledge of card issuing, acquiring, FX, or global payment rails is valuable.
• Product Fluency: A product-first mindset. Comfortable discussing API documentation, payment flows, and technical integrations with CFOs and technical stakeholders.
• Revenue Driven: Proven track record of meeting and exceeding sales/upsell targets.
• Operational Rigour: Ability to multi-task and manage 50+ accounts without missing opportunities.
• Problem Solver: Self-starter who builds creative solutions and can work to establish a new market from the ground up.

Applicant Safety Policy

To protect you from recruitment scams, Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through care ers.airwallex.com or our official LinkedIn page.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and consider all applicants based on merit, qualifications, competence and talent. We do not discriminate based on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.