Strategic Account Manager (SME) - France

Strategic Account Manager (SME)

We are seeking a high-energy, results-driven Strategic Account Manager (SME) to join our Airwallex team in France. This role offers a unique opportunity to become a founding member of our growing Airwallex team in France, specifically focused on scaling our high-growth SME accounts.

In this role, you will manage a strategic portfolio of 50+ SME accounts recently signed by our Sales team. Your mission is to drive expansion, maximize Net Revenue Retention (NRR), and ensure deep product adoption. This role requires extreme efficiency and a sharp eye for upsell opportunities. You will act as a bridge between your customers and our product, ensuring that our technical solutions solve real-world business challenges.

You are a product-obsessed and revenue-minded Fintech enthusiast. You possess the ability to navigate a dense portfolio by identifying which accounts hold the highest growth potential through deeper product integration.

Responsibilities

• Drive Revenue Growth: Own the upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs.
• Product Mastery & Advisory: Become a power-user of the Airwallex platform. Act as a product advisor, deeply understanding your clients\' technical setups to recommend the right API configurations or feature sets.
• Strategic Prioritization: Manage a high-volume portfolio (50+ accounts) by implementing a rigorous framework to identify and focus on high-impact growth opportunities.
• Voice of the Customer (Product Advocacy): Partner closely with Product and Engineering teams. Translate client needs into product requirements to shape the Airwallex roadmap for the French market.
• Founding Contribution: Help build and refine the AM "playbook" for France, ensuring our onboarding and activation processes are seamless and scalable.
• Retention & Health: Monitor account health and product usage metrics proactively to mitigate churn and ensure long-term platform loyalty.

Requirements

• Language: Native or bilingual fluency in French and professional proficiency in English.
• Experience: At least 5 years of experience in Account Management or Sales, specifically managing SME or Mid-Market portfolios.
• Fintech & Payments Expertise: Prior experience within the Fintech or Payments industry is a significant plus. Deep knowledge of card issuing, acquiring, FX, or global payment rails.
• Product Fluency: Comfortable discussing API documentation, payment flows, and technical integrations with both CFOs and technical stakeholders.
• Revenue Driven: Proven track record of hitting and exceeding sales/upsell targets.
• Operational Rigour: Strong ability to multi-task and prioritise; manage 50+ accounts without missing opportunities.
• Problem Solver: Self‑starter who looks for creative solutions and is not afraid to roll up sleeves to build a new market from the ground up.

Benefits

Competitive salary plus valuable equity within Airwallex. Collaborative environment that encourages creativity, ownership, and professional growth.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don\'t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.