Strategic Account Manager, Firefox Enterprise

Remote

Why Mozilla?

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

What you’ll do:

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• Serve as the primary point of contact for assigned customer accounts
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• Build and maintain strong, long-term client relationships
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• Understand our customer goals, challenges, and business needs
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• Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
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• Manage renewals and proactively address retention risks
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• Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience
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• Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases
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• Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion
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• Conduct regular check-ins, business reviews, and success planning with customers
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• Resolve issues and escalation when necessary to ensure timely resolution
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What you’ll bring:

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• Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles
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• Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
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• Proven track record of supporting customer renewals, retention, and revenue growth
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• Strong written and verbal communication skills in English and French.
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• Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area
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• Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours
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• Negotiation and influence skills to support renewals, expansions, and customer advocacy
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• Commitment to our values:
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• Being relationship-minded
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• Having grit
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What you’ll get:

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• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
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• Rich medical, dental, and vision coverage
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• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
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• Quarterly all-company wellness days where everyone takes a pause together
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• Country specific holidays plus a day off for your birthday
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• One-time home office stipend
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• Quarterly well-being stipend
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• Considerable paid parental leave
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• Employee referral bonus program
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• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation s, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.