Strategic Account Manager, Amazon Global Selling Korea, SAS-Pro

Strategic Account Manager, Amazon Global Selling Korea, SAS-Pro

Job ID: | Amazon Services Korea LLC

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area. Korea SAS-Pro (Strategic Account Services - Pro) is a fast-expanding program aiming to provide Korea-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile it enhances Seller experience and improves the Amazon end customer experience by enabling more selection, better input management, and fewer defects in their shopping experience.

In this context, Amazon Korea Global Selling SAS Pro (Strategic Account Services - Pro) team is seeking an experienced account manager who will work closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Deliver first‑class level of services for Seller satisfaction. Also, be capable of understanding Seller selling experience on Amazon and generating Seller insight. Then work backwards with the Amazon product team to improve Amazon features, services, and policies.

Key job responsibilities

• Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root causes of performance, providing actionable plans (a. operational improvements, b. product development, c. process improvement).
• Generate Seller learning, including but not limited to Seller experience of Amazon features, services, policies, multiple channel strategy, etc., and turn this into Seller insight that indicates Amazon business opportunities.
• Implement account management best practices and SOPs into the business development framework.
• Drive Seller growth and success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
• Develop a thorough understanding of the assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor and industry developments.
• Generate category insight and further scale category growth.
• Demonstrate strong ownership in issue resolution by proactively identifying Seller pain points, conducting thorough root cause analysis, and driving issues to complete resolution through cross‑functional collaboration.
• Collaborate with stakeholders and contribute to driving product, feature, and service content innovations based on in‑depth Seller learnings and insights to further improve Seller business and satisfaction.
• Show super strong competency in delivering results, a bias for action, deep dives, ownership, earning trust, and customer obsession.

Basic Qualifications

• Knowledge of Microsoft Office products and applications.
• 2+ years of professional work (non‑internship) experience.
• Fluent in Korean and English.

Preferred Qualifications

• Experience and track record of exceeding sales goals.
• Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing.

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