Strategic Account Management Team Lead

Strategic Account Management Team Lead

CDI

Paris, Barcelona

Télétravail fréquent

Le poste

Descriptif du poste est conservé ci-dessous.

Swan is looking for a Lead for our team of Sales Strategy & Account Managers. Someone who will grow our business from the inside and help us maximize the full potential of our platform and partners.

We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Insitutution. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan’s long-term success. As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.

While we’re expanding across Europe with local presence in multiple countries, this position is based in our Paris or Barcelona office.

✨ Your mission

Ensure the success of our partners with Swan by:

• Accelerating time-to-revenue during the onboarding phase

• Driving planned revenue growth

• Ensuring a high level of satisfaction and avoiding churn

✨ Your responsibilities

• Management of a team of Account Managers to reach the objectives set for the region

• Manage your portfolio of partners and be accountable for their revenue growth.

• Track and analyse your partners’ performance to identify opportunities and challenges

• Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing

• Upsell new features on existing projects with partners

• Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics

• Coordinate with the product development team to convey customer requirements and feedback

• Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs

✨ Curious about your future team?

Within our Strategic Account Management team, you will part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.

Profil recherché

✨ You’re a great match if:

• 8+ years of experience in a business development or account management position in a start-up/scale-up, another fast-paced work environment or in a consulting firm.

• Previous experience as a team lead or manager

• You have a strong interest in startups and emerging technology businesses.

• You can understand and articulate technical concepts, translating them into business- or industry-relevant language.

• You are passionate about customer success and building long-term relationships.

• You are data-driven and highly analytical.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!