Store Manager - Nice

Position Overview

The Store Manager will lead, develop and support the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience. The Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; a mentor, coach, and Guest Experience Manager ensuring unsurpassed customer service. They manage an efficient back‐of‐house and are a collaborative sales leader who models and champions the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.

Responsibilities

Sales

Deepen the relationship with clients to achieve the sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plans. Drive client‑development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars.

Service

Elevate in‑store experience by consistently delivering memorable moments. Lead, model and coach based on Voice of Client Survey (VoC) feedback and elevate the Tiffany Experience. Act as Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client‑experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve customer service.

Operational Excellence

Ensure exceptional operational support to drive sales and service. Manage efficient back‑of‑house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with the Operations Team to reallocate resources to sales and clienteling through supporting key pillars.

Talent

Hire and develop talent to ensure a winning team and create a best‑in‑class service & selling organization. Partner with the Line Manager and Human Resources to develop and execute an Individual Development Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance‑management processes to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi‑lingual, highly‑skilled talent.

Qualifications

• Previous retail or luxury‑retail store‑management experience or relevant customer‑related experience (e.g., hospitality) – minimum of 8 years.
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client‑tracking systems and Point‑of‑Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the country where the position is based.
• Some familiarity with jewelry, watches, clocks and silver products is a plus.
• Language spoken: French, Italian, and English. Other languages appreciated.

Tiffany & Co. is an equal‑opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or mandated mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory