Store Manager London

Overview

About Horace. Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Horace.com, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette.

As part of our international growth, we are looking for our future Store Manager for our second London boutique .

Mission

As a member of the Retail team and reporting to our Retail Director , your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience.

Responsibilities

• Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.
• Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.
• Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.
• Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.
• Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale.

1-Year Objectives

• Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.
• Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.
• Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.

Profile

Hard Skills & Technical Expertise

• Retail Experience: You have at least 3 years of experience as a Store Manager.
• Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.
• Administrative Management: Mastery of stock management, inventories, and schedule optimization.

Key Competencies & Soft Skills

• Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.
• Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.
• Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.
• Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.

Equal Opportunity & Inclusion

At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.

Culture

• Tools: Access to retail management tools.
• The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative.

Recruitment Process

• Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals.
• Interview with our Retail Director to discover our field operations and answer your questions.
• Interview with our CMO.
• Reference checks with former managers.

Offers are generally sent within 48 hours following the final stage.