Store Manager - Catania via Etnea

Sephora is the world’s leading beauty retailer, dedicated to providing exceptional customer experiences.

Store Manager – Catania via Etnea, Italy

Responsibilities

• Ensure the achievement of the store's financial performance (budget and target attainment).
• Coordinate commercial and organizational activities within the store (promotions, events, new product launches, CRM campaigns).
• Manage the store's profit and loss statement (inventory discrepancies, operating costs, personnel costs) and propose new strategies to optimize cost categories.
• Analyze and drive KPIs related to customer behaviour (store traffic, average transaction value, units per transaction).
• Manage the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.
• Implement company procedures (regulations, safety procedures) and commercial policies (pricing, promotions, communication) established by central departments.
• Supervise Sephora Specialists (Department Managers) on welcoming customers and engaging them on the sales floor.
• Collaborate with the Area Manager and HR department to design customised internal career development programmes.
• Create a climate where people are motivated to help the organisation achieve its objectives.

Qualifications

• Minimum of 3–4 years of experience in similar roles, preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs and confidence in budget management, analysis, and daily reporting.
• Agility, dynamism, and problem‑solving skills.
• Strong results orientation.
• Demonstrated ability to manage a complex and sizeable team, guiding them towards objectives and fostering a positive and collaborative team spirit.
• A strategic vision: see ahead to future possibilities and translate them into breakthrough strategies.

Benefits

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Working environment: enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc.
• Meaningful rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora and LVMH products.
• Work that brings fulfilment: from delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environmental impact activities organised by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.