Store Advisor, Galeries Lafayette

In short: This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring Galeries Lafayette store alive! In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Store Advisor, you will leverage your expertise to enhance the customer experience. Your responsibilities will include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

We are looking for full time and part time Store Advisors.

Your mission

• Continuously embody and communicate On's values and brand philosophy to internal and external customers.
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product.
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories).
• Provide input and ideas on merchandising and engaging events / community activities for the store.
• Contribute feedback to store leadership to continuously improve store processes and customer service level.
• Help maintaining the visual standards in the store to deliver a premium experience to our customers.
• Assist with inventory management, placing new product orders and fill-in orders.
• Other duties as needed.

Your story

• You have 1+ years of relevant experience in retail or customer service.
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• You are fluent in both French and English (knowledge in any other language is highly valued.)

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.