Staff AI Engineer
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of eCommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
- Quality: conversations that feel authentic and on‑brand.
- Experience: effortless shopping from chat to checkout.
- Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of eCommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
Team & Context
Gorgias is an AI‑first company building products powered by LLMs and agent‑based systems.
As we scale our AI capabilities, we need to improve how we evaluate, iterate, and operate these systems in production. Today, parts of this process remain manual or fragmented, especially around prompt iteration, validation, and evaluation workflows.
This role will focus on building and scaling the systems that support AI evaluation and iteration , helping the team move faster and more reliably.
About the Role
You’ll have a chance to: