Sr. Manager of Last Mile & Delivery Operations – France

Head of Last Mile & Delivery Operations – France

Role Summary

As part of JD Logistics’ European expansion, the Head of Last Mile & Delivery Operations – France will lead the design, launch, and management of JD’s last-mile delivery network in France. This role combines strategic leadership and operational excellence, ensuring a cost‑efficient, compliant, and customer‑centric delivery experience aligned with JD’s global standards.

Key Responsibilities

1. Strategic Leadership & Network Development

• Design and implement a nationwide last‑mile strategy, covering urban, suburban, and rural areas.
• Build partnerships with third‑party providers or develop in‑house operations for B2C parcel delivery.
• Oversee systems integration, routing optimization, and the use of technology tools to enhance efficiency.

2. Operational Management

• Lead end‑to‑end delivery station operations: inbound, sortation, outbound, and last‑mile dispatch.
• Ensure consistent achievement of performance targets for quality, productivity, and on‑time delivery.
• Manage resource planning (labour, equipment, space) to adapt to volume fluctuations.

3. People Leadership & Talent Development

• Build, lead, and develop a high‑performance leadership team.
• Partner with HR to recruit, train, and retain top talent.
• Foster a culture of safety, accountability, inclusion, and operational excellence.

4. Safety, Compliance & Quality

• Ensure strict compliance with French labour laws, safety standards, and transport regulations.
• Conduct regular safety audits and risk assessments; implement corrective actions as required.
• Maintain high‑quality standards and address root causes of delays or operational issues.

5. Continuous Improvement & Cost Management

• Analyse operational data to identify opportunities for efficiency and cost optimisation.
• Lead Lean, Six Sigma, or Kaizen initiatives to drive continuous improvement.
• Manage operational budgets, balancing cost efficiency and service quality.

6. Stakeholder & Partner Management

• Collaborate with regional operations, transportation, and planning teams.
• Represent French operations in cross‑functional projects and business reviews.
• Build strong relationships with external partners, authorities, and community stakeholders.

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field (Master’s preferred).
• 7+ years of experience in high‑volume logistics, last‑mile, or transportation operations, including at least 3 years in a senior management role.
• Proven experience in managing large teams (200+ employees) and scaling delivery networks.
• Deep understanding of French labour law, safety regulations, and transport compliance frameworks.
• Fluency in French and English; Mandarin is a plus.

Key Competencies

• Strategic thinking and execution.
• Strong people leadership and talent development.
• Operational excellence and financial acumen.
• Safety and compliance focus.
• Resilience and ability to lead through change.