Sr. Customer Solutions Manager, AGS France CSM

Sr. Customer Solutions Manager, AGS France CSM

Job ID: | AWS EMEA SARL (France Branch)

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem‑solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy‑in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day‑to‑day management of your customers’ successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Key job responsibilities

• Guiding large/complex customers through their cloud adoption journey
• Ensuring cross‑functional AWS team collaboration to deliver customer outcomes
• Serving as a trusted partner, leveraging transformation expertise to shepherd customers
• Driving customer education, governance, and workload migration planning
• Proactively solving customer challenges with new ideas, tools, and GenAI guidance
• Evangelizing AWS services and delivering great customer experiences
• Contributing to the day‑to‑day management of successful AWS adoption

A day in the life

As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex French Enterprise customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You are responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go‑live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You are a problem‑solver, communicator, and trusted advisor to your customers.

Basic Qualifications

• 10 years experience leading complex, large scale IT/digital/business transformation or migration programs
• Experience in a senior customer facing role
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C‑suite/VP level
• Strong organizational and troubleshooting skills with precise attention to detail
• Local language (French) and English required

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Bachelor's degree in science, technology, engineering, math, business or equivalent

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