Sr. Copay Program Manager, Client Services

Senior Copay Program Manager (PM) Overview

The Senior Copay Program Manager (PM) serves as the primary business relationship manager, overseeing program management, account management, financial management, and business analysis for assigned brands. The PM delivers products and services on schedule, on budget, and within scope, while maintaining excellent customer service and operational excellence.

Responsibilities

• Interface with clients and maintain relationships as the primary business relationship manager and subject matter expert.
• Become an expert on the therapeutic class of assigned brands and gain a robust understanding of competitive products.
• Measure and monitor program key performance indicators to develop data‑driven recommendations.
• Be well‑versed on the third‑party service vendor landscape to manage and coordinate client vendor relationships.
• Build and maintain strong collaborative relationships with all internal functional areas.
• Develop a leadership role with all internal project stakeholders.
• Manage client contracts and statements of work and execute accordingly.
• Make recommendations to program strategies and roadmap offering the best solution for client projects in collaboration with the Director of Client Services.
• Gather and document business requirements and communicate and ensure understanding for all key stakeholders.
• Manage the program budget, including annual budget projections.
• Provide recommendations for effectively managing program costs.
• Conduct regular meetings and deliver presentations and consultative recommendations via phone, Webex, or onsite to all stakeholders.
• Provide mentorship and training to Associate Program Managers when needed.
• Based on brand strategy, objectives and competitive landscape, develop and implement innovative solutions to maximize brand value and competitive positioning.
• Assist the client in navigating client‑internal requirements and processes specific to their organization.
• Adhere to training deadlines for all corporate policies and procedures governing access to confidential data.
• Ensure all SOPs are followed with consistency.
• Conduct miscellaneous tasks or projects as assigned.

Qualifications

• Bachelor’s degree in business, healthcare administration, public health, or a related field.
• 5+ years of experience in patient support programs, copay assistance, market access operations, or reimbursement within life sciences or specialty pharmaceutical environments.
• Demonstrated experience working with pharmacy and medical claims data, including claims processing, adjudication, benefit design interpretation, and downstream reporting or analysis.
• Knowledge of regulatory and compliance requirements impacting copay programs.
• Ability to interact with internal and external stakeholders as a member of a highly collaborative team.
• Excellent project management, analytical, and communication skills.

Benefits

• Medical, dental, and vision plans with HSA‑ and FSA‑eligible options.
• Additional health support, including telehealth and Employee Assistance Program services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work‑life balance.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Work for a company that values diversity and creates an inclusive workplace.
• A mission‑driven, inclusive culture where your work makes a meaningful impact.

Physical Demands & Work Environment

• Regularly required to talk or hear; frequently required to sit for long periods, type, handle, feel, and reach with hands and arms; preferred candidates can type at least 35 words per minute with 97% accuracy.
• Flexibility to travel occasionally is preferred.
• Professional office environment using standard office equipment such as computers, phones, photocopiers, etc.

Any offer of employment is contingent upon the successful completion of a background check and, where applicable, a drug screen in accordance with company standards. This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees, products, and community. Valeris is proud to be an equal‑opportunity employer.