Sr Automation Account Manager

Overview

This role is a full‑time field sales position within a dynamic, high‑performance Automation sales team. As an Automation Specialist Account Manager at Waters, you will design and implement a strategic sales plan that drives sales of our full range of automation products and services. You will be a driven and dynamic individual, fast learner, and avid networker with strong communication skills, capable of thinking strategically yet excelling at tactical implementation.

Your key responsibilities include:

• Penetrate key accounts in the pharmaceutical, biopharma drug development space, food and environmental testing, related clinical research, CROs, biotech accounts, and to a smaller extent academia and industrial accounts.
• Proactively manage new account acquisition, the sales funnel and maximize lead‑to‑opportunity and opportunity‑to‑order conversions.
• Present and sell Andrew+ and Onelab products and strategies, including demoing solutions to potential customers.
• Manage sales targets, covering instrument unit sales, accessories, software, and service sales, defining overall revenue for the territory.
• Continuously manage the sales funnel (leads, opportunities, won/lost), maintain accurate sales forecasting, and effectively utilize CRM.
• Actively explore market potential for automation in new or diverse application areas, ranging from simple standalone solutions to complex multi‑instrument projects.
• Arrange and deliver seminars and instrument demonstrations.

Responsibilities

Ensuring the health of your automation territory – Engaging proactively with new and existing accounts across biopharma, CROs, biotech, and select academic and industrial organisations. This includes customer visits, on‑site seminars or demonstrations, and identifying opportunities to automate workflows.

Managing and developing your sales pipeline – Reviewing year‑to‑date performance, monitoring opportunities at each funnel stage, managing lead‑to‑opportunity conversion, and ensuring accurate forecasting and CRM hygiene.

Building future pipeline and expanding market penetration – Identifying emerging opportunities where automation can deliver process improvements, engaging customers early in their workflow evaluation, and driving adoption of Waters’ automation instruments, accessories, software, and services.

Being an Automation Specialist Account Manager involves travel across your assigned region and offers flexibility in planning customer engagements, structuring your week, and prioritising high‑value opportunities.

This role offers visibility across a broad range of customers at different stages of digital and laboratory transformation. You will gain significant exposure to automation projects and cross‑functional teams, developing commercial, technical, and strategic skillsets. Future career pathways may include progression into systems sales, marketing, or more advanced technical roles.

Qualifications

• Experience in a lab setting, developing methods, and/or a sales position focused on instrumentation and/or chemistry workflows and applications.
• Knowledge or relevant qualifications in analytical chemistry or biology, with experience in liquid chromatography, sample preparation, and automation.
• A proactive, customer‑focused mindset and passion for improving processes to be more efficient and reliable.
• Great problem‑solving skills to support customers in addressing automation challenges.

Company Description

Waters Corporation (NYSE: WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high‑volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers worldwide to advance the release of effective, high‑quality medicines, ensure food and water safety, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.

Our culture of relentless innovation empowers more than 16,000 colleagues to turn scientific challenges into breakthroughs that improve lives worldwide.

Equity, Diversity & Inclusion

Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal‑opportunity workplace and is an affirmative action employer.