Splunk Technical Account Manager - France, Spain or Italy

Overview

As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact. You will serve as a trusted Splunk expert, guiding account teams and customers to optimize their use of the Splunk Platform for enhanced operational resilience.

Responsibilities

• Provide strategic, case–based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption.
• Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews.
• Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health.
• Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK coverage gaps and strengthen security postures.
• Scope the level of effort and develop technical action plans to resolve complex technical situations based on thorough assessments.
• Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities.
• Deliver customer onboarding and enablement‑based workshops to ensure users achieve critical success milestones.
• Gain alignment with account team members and customer decision‑makers to demonstrate the tangible business value of proposed technical solutions.
• Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools.
• Empower customers with high‑quality architectural guidance, ensuring their enterprise‑level implementations are successful and scalable.

Minimum Qualifications

• Professional experience administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms, including integrating and normalizing data from diverse sources.
• Professional experience designing Splunk architecture, implementing data onboarding, and deploying Splunk Core and/or ES product features.
• Professional experience writing Search Processing Language (SPL), including ability to develop and optimize correlation and risk‑based alerting rules.
• Professional experience working in technical consulting, systems architecture, or big‑data analytics roles.

Preferred Qualifications

• Proficiency with scripting languages (such as Bash) and application development (Java, Python, or .NET).
• Hands‑on experience delivering Splunk Cloud implementations and cloud migration projects.
• Active Splunk Consultant and Splunk Cloud Administration Certifications.
• Industry‑standard security certifications such as GIAC, CISSP, OSCP, or equivalent.
• Understanding of enterprise architecture across on‑premise and Cloud environments (AWS, Azure, GCP).
• Solid foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS.
• Expertise in additional security products and applications, such as UBA/UEBA and SOAR.
• Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.
• Strong collaborative skills to effectively partner with cross‑functional teams and customer stakeholders.