SPECIALTY CLINIC CLERK

To perform all clerical and receptionist duties.

Responsibilities

• To support the Hospital Mission Statement, Goals and Objectives, Policies and Procedures.
• To co-ordinate visiting Specialists schedules with room availability, in the specialty clinic area according to number of rooms required, equipment, ordering of required supplies, physician preference and staff availability.
• To collect and tabulate statistics as directed by the Program Manager or Director.
• To distribute list of Specialists dates to all physicians’ offices in the region as needed.
• To answer the telephone and to receive and relay messages as required.
• Process referrals and booking requests from the physicians’ offices in a timely and efficient manner.
• To schedule appointments, in accordance with departmental procedures, instructions and information.
• To prepare schedules, referrals, process test results and maintain access and excel spreadsheets according to each clinic requirements.
• To have courteous telephone skills and to use tact and discretion.
• Work with the CWS Meditech system for scheduling appointments and for building and maintaining all CWS Meditech dictionaries in the module for each specialty clinic.
• To maintain strict confidentiality of hospital and patient information in accordance with hospital policies.
• To ensure a healthy and safe working environment in accordance with the Occupational Health and Safety guidelines.
• To participate in quality improvement initiatives.
• To use the various models of Meditech and to rapidly enter and locate the appropriate information as requested by team members
• To maintain a positive image in relation to your work both on and off the unit.
• To provide clerical support to the clinics and other duties to support.
• To establish and maintain good working relationships with departmental staff, medical staff and all other

Qualifications

• Must have previous office experience, possess knowledge of medical terminology and have completed a college Office Administrative Program.
• Work experience with computers and Microsoft programs is a requirement.
• Must possess work experience with the following Meditech modules: Admitting and Scheduling.
• Must have and be able to demonstrate good problem solving skills, conflict resolution skills, customer service skills, organizational skills, communication skills and interpersonal skills.
• Must be alert; possess a good memory, pleasant personality and use tact and diplomacy.
• Must possess the physical ability to work while sitting most of the working day: to bend, reach, lift and crouch when using departmental files and travel short distances in the department and hospital.
• Must possess the willingness to perform simple, repetitive tasks on a continuous basis and under conditions of continuous interruptions.
• Must be able to demonstrate the ability to multi-task, be self-directed, able to work with minimal supervision and work well under pressure.
• Employment history which demonstrates regular attendance at work and flexibility in hours.
• Must possess the ability to perform routine office procedures and clerical duties such as: typing, data entry, mail outs and using Microsoft Excel spreadsheet, Microsoft office, Windows Outlook with accuracy.
• Must possess the ability to provide effective services to clients/patients in both English and French.
• All TADH staff members must follow the COVID-19 vaccination series in accordance with the most up-to-date vaccine guidance provided by the Ontario Ministry of Health.

Benefits

• Starting salary of $26.45/hour; $51,577.50/year (As per Step 1 of the STW collective agreement.)
• Option to enroll in Healthcare of Ontario Pension Plan.