Specialist, Customer Claims Handling

Segment: Danfoss Power Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Experience Level: Mid-Senior level

Specialist, Customer Claims Handling

Req ID: 50415 Job Location: Annemasse, FR Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job Experience Level: Mid-Senior level Job Description

The Impact You’ll Make

Are you a natural problem-solver who excels at communication and keeping things on track? As our newCustomer Claims Handling Specialist , you will be the customer’s trusted advocate, serving as their single point of contact and ensuring their issues are resolved with care and professionalism.

You will act as the essential communication bridge between our customers and our internal technical experts. You will bring clarity and coordination to complex situations, ensuring that everyone is aligned and that our responses are timely, accurate, and reliable.

Your work goes beyond just managing a case; you will be a key contributor to our quality journey. By maintaining precise records, you will provide the data that helps us spot trends, prevent future issues, and continuously improve our products and processes.

What You’ll Be Doing

• Take full ownership ofcustomer claims from the initial report to the final resolution, acting as the customer's primary point of contact throughout the process.
• Act as a communication hub, coordinating with internal teams likeSite Quality, Engineering, and Sales to ensure a unified and effective response.
• Compile and deliver clear, professional customer updates and formal8D reports , translating complex technical information into easy-to-understand resolutions.
• Manage case timelines and milestones, tracking all actions to ensure commitments are met and escalating any delays to keep the process moving forward.
• Maintain accurate and detailed claim records, providing the critical data that helps us identify trends and drivecontinuous improvement .

What We’re Looking For

• An Associate’s or Bachelor's degree in a technical or business field, with at least 3+ years of experience in a role likecustomer quality, technical service, or complaint handling within an industrial setting.
• Excellent organizational skills, with a proven ability to manage multiple cases, deadlines, and customer expectations simultaneously.
• A working knowledge of structured problem-solving concepts like8D, root cause analysis, and CAPA .
• Exceptional communication and business writing skills, with the ability to be clear, concise, and professional in all customer interactions.
• Proficiency with business software, includingcomplaint management systems (CRM/ERP) and Microsoft Office.

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.

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