Solutions Engineer - EU Markets

HqO connects real estate to people with an asset-agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing operators with the tools to manage and optimize it, all from one central location.

HqO has been trusted to power 400+ million square feet across 1,800+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly worldwide.

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership), which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About the role

HqO is looking for a Solutions Engineer to serve as the critical link between HqO and our customers. This is the moment where strategy becomes reality and platform becomes value. In this role, you will bring the entire company to the customer, translating their business challenges into technical solutions and orchestrating our platform capabilities, engineering resources, and commercial strategy to deliver outcomes that matter.

You will discover what customers truly value (not just what they ask for), architect solutions that prove that value, and ensure flawless delivery. This role sits at the most critical juncture in our business: where deals are won, where customers realize ROI, and where one great platform becomes thousands of successful deployments. You are simultaneously the voice of the customer inside HqO and the embodiment of HqO’s capabilities in the field.

This is a hybrid position based in our Paris, France office. Coverage spans France and the UK, with approximately 40–50% travel expected. Candidates must be native French speakers with fluency in English.

Responsibilities

Value Discovery & Customer Technical Success

• Conduct rigorous discovery to understand business context and root problems, making judgment calls on configuration vs. integration vs. platform features.
• Solve customer challenges through the platform first; pursue custom solutions only when justified.
• Maintain Customer Requirements Documents (CRDs).
• Escalate systemic gaps to Product with clear documentation.
• Maintain high CSAT scores through proactive customer engagement and technical leadership.

Build Targeted Solutions (When Needed)

• Use AI-assisted tools to prototype customer-specific solutions.
• Document all custom work to inform future platform development and maintain clear migration paths.
• Ship integrations and solutions on time with thorough documentation and quality standards.

Enable Commercial Success

• Partner with Sales and Account Management teams to provide technical confidence, integration answers, and solution design support.
• Participate in demos, roadmap sessions, and commercial calls to remove technical blockers and build customer credibility.
• Support deal progression by acting as the technical authority throughout the sales cycle.
• Contribute to achieving revenue targets through technical enablement and customer success.

Translate Field Reality to Platform Strategy

• Document patterns observed in the field and write Product Requirements Documents (PRDs) for universal customer needs.
• Distinguish edge cases from platform-worthy features and contribute to roadmap prioritization.
• Ensure the platform evolves to solve classes of problems rather than one-off requests.
• Operate independently on day-to-day issues while maintaining consistent communication with the broader team.
• Establish a regular sync rhythm with manager and teammates; elevate problems early with context and recommended solutions.
• Demonstrate strong collaboration, judgment, and humility. You are part of a team, not a lone wolf.

Qualifications

• Bachelor’s degree in a technical field or equivalent practical experience.
• Native French speaker with full professional fluency in English; additional European languages are a plus.
• Experience in a Solutions Engineering, Technical Account Management, or similar customer-facing technical role.
• Enterprise SaaS experience strongly preferred.
• Strong proficiency with REST APIs, webhooks, and authentication patterns.
• Demonstrated software engineering ability, able to write code and debug production issues.
• Experience with AI-assisted development tools (e.g., Cursor, Claude, v0, Copilot).
• Proven track record supporting commercial teams in technical sales environments.
• Excellent written and verbal communication skills; able to bridge technical and business worlds clearly.

Who You Are

• You have a strong customer obsession and a bias for uncovering root problems, not just surface-level requests.
• You exercise strong product judgment—you know when NOT to build and when to elevate issues to Product and Engineering teams.
• You are a self-starter with high urgency, operating independently without waiting to be told what to do.
• You are adaptable—equally comfortable switching from strategy to a live customer demo.
• You are persuasive, gaining trust through expertise and earning buy-in on tough technical calls.
• You are detail-oriented: your solutions work, your integrations don’t break, and your documentation is accurate.
• You are enthusiastic about solving hard problems and energized by customer success.
• You are a great collaborator who shares credit, lifts teammates, and knows when to ask for help.

Perks & Benefits at HqO

At HqO, we believe great work starts with great people, and supporting them inside and outside the office. Our benefits are designed to help you stay healthy, grow your career, and enjoy life along the way.

• Fully paid parental leave (12 weeks), in addition to state and federal leave standards
• Pre‑tax commuter benefits for qualified travel expenses
• Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert‑led courses)
• Office in central Paris with flexibility for remote work