Solutions Engineer, Digital Natives

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role

We are seeking an experienced pre‑sales solutions engineer to partner with our Digital Natives customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre‑sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Customer Success, Security, and Product teams.

This role is based in our Paris office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Responsibilities

• Deliver an exceptional pre‑sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM‑related questions.
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in‑depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre‑sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

Qualifications

• Have 5+ years of experience in a technical pre‑sales role, managing C‑level technical and business relationships with complex global organizations.
• Have full professional fluency in both German and English.
• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support.
• Have industry experience in programming languages like Python or JavaScript and working with REST APIs.
• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
• Own problems end‑to‑end and are willing to pick up whatever knowledge you’re missing to get the job done.
• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

EEO & Equal Employment Opportunity

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background Checks & Security

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the relevant Fair Chance Ordinances and the California Fair Chance Act for US‑based candidates. Job duties require access to secure and protected information technology systems and related data security obligations.