Solutions Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

The Role

The Solutions Engineer (SE) acts as the technical bridge between Sales and customers during the pre-sales process. You will take ownership of the primary technical relationship, guiding customers through evaluation, design, and validation of Trend AI solutions. This role requires strong technical depth, customer-facing confidence, and the ability to operate effectively in complex enterprise environments.

Key Responsibilities

• Provide technical expertise in pre-sales engagements
• Design and deliver Proof of Concepts (POCs)
• Support customers in solution planning and implementation
• Troubleshoot complex technical issues across security and network environments
• Collaborate closely with Sales, Channel, and Specialist teams
• Share customer feedback and feature requests with Product Management
• Participate in beta programs and stay current with product innovation
• Deliver customer presentations, workshops, and technical training
• Contribute to internal knowledge sharing and SE readiness initiatives
• Travel regionally (approximately 30-35%) as required

Experience & Qualifications

We welcome both developing and experienced professionals.

• Required: 3+ years of experience in cybersecurity, solutions engineering, or professional services
• Experience with enterprise security technologies (firewalls, endpoint security, IDS/IPS, email/web security)
• Understanding of cloud platforms such as AWS, Azure, or GCP
• Strong troubleshooting and problem-solving skills
• Excellent communication and presentation skills
• Preferred: SOC or Incident Response experience
• Certifications such as CEH, Security+, CISSP, or AWS certifications
• Scripting knowledge (Python, PowerShell, Bash)

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously.

We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.