Solutions Account Manager

We are looking for a Solutions Account Manager to join our team Solutions Account and Program Management, ASOIC in Copenhagen at the earliest possible start date.

What can you expect from us?

Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Your main tasks and responsibilities will include:

• In Service deals: “Ownership” of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
• New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying potential gaps to be mitigated or for future development
• Future Design: Ownership of improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in Alignment with the Solution Sales team

This role will involve some travel for business (several times per year) worldwide and as such you must be able to travel accordingly.

What do we expect from you?

• Versatile and Adaptable: Proven ability to quickly pivot between tasks, manage multiple priorities, and adapt to evolving business needs and processes.
• Complex Process Acumen: Demonstrated capacity to rapidly understand and map intricate customer journeys, operational workflows, and technical systems.
• Gap Analysis and Solution Design: Exceptional analytical skills with a track record of identifying disconnects between current state and desired outcomes (customer needs vs. process limitations) and designing practical, effective solutions to bridge these gaps.
• 5+ years of work experience, preferably in the aviation aftermarket
• Project management and/or process design experience
• Knowledge of Basic Business Finance
• Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
• Able to analyze large data packages. Skywise or programming knowledge will be a plus
• High Customer orientation and responsiveness
• Very good in building and managing business relationships
• Autonomous and self-driven
• English language skills at negotiation level
• Spanish language skills highly desired

Benefits

• Competitive remuneration, including short term incentive bonus on all levels
• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days
• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally
• Health and well-being: Health insurance, in-house canteen with many healthy options

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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