Solution Owner - Source to Pay

Position

Business Solution Owner – Source to Pay

We are dedicated to creating exceptional experiences that honor the rich heritage and refined artistry of our brands. Driven by a passion for luxury and an unwavering commitment to savoir-faire, we seek individuals who aspire to celebrate and preserve timeless traditions while shaping the future of excellence. Joining our Company at the inception of its GBS journey, the Business Solution Owner – Source to Pay is responsible for ensuring the solutions meet the agreed upon Key Performance Indicators and Service Level Agreements, and ensuring a good level of satisfaction of the stakeholders.

Main Duties

• Ensure administration, training and user support
• Monitor the delivery of business value, user adoption and satisfaction
• Drive the evolution of business solutions

Job Responsibilities

Administration, training and user support

• Warrant reliability and consistency of business solutions; ensure they are up and running, run administration tasks and data consistency controls, identify and resolve system issues, and lead investigation and/or reconciliation campaigns through the different system layers in coordination with IT stakeholders.
• Create and maintain comprehensive documentation (user and admin guides).
• Provide or facilitate user training (in collaboration with IT) to ensure the business draws maximum value from the solutions.
• Act as a solution expert for users worldwide and for IT teams seeking functional advice.
• Responsible for the integrity of data and accesses.

Business value, user adoption and satisfaction

• Animate user communities, promote existing tools, encourage best practice sharing, assess adoption and user satisfaction (performance, functional benefits).
• Gather feedback on improvement needs from the business community to improve processes or upgrade the tool where needed.
• Review and analyze the effectiveness and efficiency of existing business solutions and formulate recommendations for improving or further leveraging these systems, including interfaces between systems.
• Measure business value by defining and monitoring KPIs and benchmark with competitors or industry standards; formulate recommendations to BPOs on action plans to improve process performance.

Evolution of business solutions

• Collect and review business needs and improvement requests expressed by key users.
• Challenge evolution requests with core model processes in mind.
• Translate business needs into functional requirements; define functional requirements and system goals.
• Manage the evolution pipeline; assess and prioritize evolution needs; make recommendations to BPOs for arbitration.
• Collaborate with business contributors and experts in the design, planning, development and rollout of solution evolutions.
• Lead activities related to evolution releases: communication, training, tests, definition of corrective actions, release into production.
• Work with IT partners to establish and challenge solution costs; optimize both evolution and running costs.
• Coordinate internal resources and third parties for flawless execution of evolutions.
• Stay abreast of technology evolutions (tech watch) and anticipate/recommend applications to the company.

Processes and solutions scope

Primary responsibilities for

• Source to Pay (S2P): Ariba, Concur Invoice
• Employee T&E claims: Concur T&E

Supporting

• Finance and management accounting: SAP FI/CO, Vistex
• Planning: Anaplan
• Reporting & Analysis: PowerBI, Google Cloud Platform

Profile

Education / Experience

• Business or Engineering School, Master’s degree or equivalent.
• 5–7 years of experience within finance/purchasing of a large international firm; or within an IT department or consulting firm environment as business application manager or expert.

Languages / Technical Skills

• Fluent in English/French.
• Mastery of MS Office (Excel advanced, Powerpoint).
• Strong appetite to operate in multiple IT systems.
• Knowledge of process management.
• Knowledge of SAP Ariba, Concur and other P2P applications.

Personal & Interpersonal Skills

• Autonomous, proactive, results‑driven with solid organizational and multi‑project management skills.
• Effective federator and communicator (listening and written/verbal) with many stakeholders in a cross‑cultural ecosystem.
• Excellent client‑facing and internal communication skills.
• Ability to operate in a complex organization, challenge stakeholders, influence decisions and conduct change management.
• Performance in a demanding environment; ability to leverage best practices & processes and re‑use them for other organizations.
• Experience managing external resources.
• Strong analytical skills with ability to articulate functional specifications for IT partners.
• Creative thinking to deliver solutions and results.