Solution for Customization Consultant

Team and context :

The client services team is firstly responsible for the smooth, timely and cost-effective implementation of our platform in the client’s environment.

Following the client go-live, the client services team develops and implements an appropriate upgrade and support strategy.

Your missions :

In the context of implementation or support projects, you will provide to our clients a technical and functional service linked to integration Murex system (data, transactions, reports interfacing …) as well as a technical expertise based on Murex and third party softwares ( middleware, JMS, data bases, connectors…)

In your day to day you will:

• Support clients in implementing Murex withing their ecosystem and take part in the business as usual and project support (follow-up of client open cases through email, CRM portal, phone calls and on-site visits…)
• Manage clients’ service calls in compliance with internal lifecycle including testing in case of functional changes initiated
• Participate in the system version upgrades then perform upgrades and run the required regression testing
• Animate trainings
• Develop an understanding of ongoing activities and manage your own deliverables/progress

Your profile :

Graduated from a Master degree (Engineering school or a university) in computer science and/or market finance with a first experience

Marked test for problem solving

English (spoken and written)

Solid technical baggage and familiar with distributed architectures, databases (SQL) and one or several programming languages (scripting, object oriented)

Interpersonal skills : ability to mobilise and convince

Flexibility and ability to manage stressful and pressure situations (production phase, client priorities)

Dynamism, rigor, team spirit

Open to travel