Solution Deployment Manager

As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers. You will cross‑departmentally collaborate with Sales, Product, and Customer Success to understand and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kickoff to handover to support. Your responsibilities include driving project management, defining 360Learning platform architecture for our clients, facilitating integrations (flat files, APIs) and third‑party apps, guiding and providing assistance to ensure successful deployment.

You will also follow your customers’ portfolio over their contract to increase product adoption and deliver complementary solutions such as platform audits.

First 30 Days

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basic ticketing requests

First 3 Months

• Start onboarding your own new clients
• Drive project management to ensure successful platform deployment from kickoff, through regular touchpoints, to handover to support
• Host functional and technical workshops with clients to support their platform customization and structuring

First 6 Months

• Successfully ensure 360Learning platform deployment for new clients
• Implement integrations (SSO, third‑party tools), deliver technical expertise on integrating their learning platform into their technical environment, and troubleshoot
• Pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support strategic customers throughout their contract from an expertise standpoint
• Deliver professional services to our existing customers base

First 12 Months

• Onboard another Solution Deployment Manager
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

Key Skills

• Minimum 3 years experience in a similar, preferably customer‑facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager, or Pre‑sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution‑oriented, client‑first mindset in everything you do
• Ability to adapt to your audience and reduce complexity for both highly technical and non‑technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Native French proficiency and very good English proficiency (level B2)
• Enthusiasm for our culture explained here

What We Offer

• Compensation: package includes base salary, a variable component and equity
• Benefits/Perks: Work‑from‑home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has an executive team member serving as a group leader to increase awareness and impact