Solution Architect (H/F)

An IT Infrastructure Services (ITIS) Solution Architect is responsible for designing end-to-end managed infrastructure solutions across cloud, workplace, network, and data center domains. The role acts as the design authority in presales and transformation programs , ensuring scalable, secure, and cost-effective solutions aligned to client business outcomes.

Key Responsibilities

1. Solution Design & Ownership

• Own end-to-end ITIS solution architecture (scope, services, transition, operations)
• Act as design authority , ensuring alignment across towers and SMEs
• Maintain solution integrity and governance across RFP/RFI lifecycle
• Define Target Operating Model (TOM) , service catalog, and delivery framework
• Design ITIL-based service processes (incident, change, problem, service request)
• Establish tooling landscape (ITSM, automation, observability, endpoint mgmt.)

3. Multi-Tower Technical Architecture

• Network (SD-WAN, SASE, LAN/WAN)
• Data Center & Backup
• Security (Zero Trust, SOC, identity & access)
• Ensure integrated, scalable, and secure service design

4. Transformation & Transition

• Define transition strategy (due diligence, migration, knowledge transfer)
• Manage risks, assumptions, and dependencies (RAID)
• Lead solutioning for RFP/RFI responses and client discussions
• Translate business requirements into technical and commercial solutions
• Support orals, deal shaping, and stakeholder alignment

6. Governance, SLAs & Commercial Alignment

• Define SLAs/KPIs and experience metrics (XLAs)
• Align architecture with pricing models and cost structures
• Ensure compliance with security, regulatory, and contractual obligations