Solution Architect

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success. The Functional Architect leads consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on AI‑enhanced strategies. They serve as hands‑on advisors, leveraging strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge (including AI capabilities), industry experience, consulting experience, and deep understanding of their client’s business to deliver measurable customer ROI.

Core Responsibilities

• Evangelise and Build AI‑Enhanced Visions for Customers.
• Participate in business process redesign with an AI‑first mindset, identifying opportunities for intelligent automation, predictive analytics, and agentic workflows.
• Design Agentforce implementations to automate customer service, sales processes, and business workflows.
• Work closely with customers to understand current business processes and identify AI augmentation opportunities.
• Facilitate discussions with various levels of the customer’s IT and business stakeholders on AI adoption strategies and change management.
• Develop strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders.
• Articulate the business value of AI/ML capabilities in Salesforce solutions to executive audiences.

What You Will Do

• Accelerated Development & Delivery – Leverage AI‑assisted development tools (Cursor, GitHub Copilot, Claude Code, or similar) to accelerate configuration, code generation, and documentation. Lead the project’s functional workstream from scoping to rollout with emphasis on rapid prototyping using AI tools. Speed is paramount – utilize AI coding assistants to reduce time‑to‑value and increase iteration velocity.
• Solution Design & Architecture – Prepare and facilitate workshops (in‑person and virtual). Design business processes that incorporate Agentforce agents, Einstein predictions, and intelligent workflows. Collaborate with technical architects, evaluating when to leverage AI capabilities versus traditional automation. Choose the functionalities to be activated to properly answer customer requirements, including AI features such as Prompt Builder, Einstein Copilot, and Agentforce. Write functional specifications and user stories for both standard and AI‑enhanced features. Manage the product backlog with clear prioritization. Design solutions according to Salesforce best practices, maximizing point‑and‑click configuration and AI‑native features. Configure Agentforce agents, Einstein features, and AI‑driven automation alongside standard platform capabilities. Participate in UAT and Go‑Live processes, including test planning, test script development, testing logistics, execution, and status reporting. Design AI model evaluation and monitoring strategies to ensure solution quality.

Qualifications

• 8+ years of experience in enterprise software as an analyst, product owner, or functional consultant.
• Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs.
• Excellent design skills, including the ability to critique visual elements and optimize user flows.
• Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
• Self‑directed, with the ability to break down complex processes, assign actions, and manage progress toward deadlines.
• Expertise in process modeling tools and best practices.
• Industry domain expertise is highly appreciated (Lifesciences, Telco, or Insurance).
• Proficient in English and French (written and spoken).
• Salesforce certifications.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Equal Employment Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employment decisions are made based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and discipline.