SME - Microsoft Intune

Mobile Device Management (MDM) Engineer – Level 3 is a senior role responsible for advanced support, administration, and optimization of enterprise mobility and endpoint management platforms across iOS, Android, Windows, and macOS environments. The engineer acts as the highest escalation point for complex mobile device issues and designs, implements, and maintains secure, scalable device management solutions using tools such as Microsoft Intune, Workspace ONE, or similar.

Key Responsibilities

• Act as the Level 3 escalation point for complex mobile device management and endpoint issues across enterprise environments.
• Administer, maintain, and optimize MDM/UEM platforms such as Microsoft Intune, Workspace ONE, or equivalent solutions.
• Design and implement device enrollment, compliance, configuration, application deployment, and security policies.
• Manage lifecycle activities including provisioning, upgrades, patching, retirement, and replacement of managed mobile devices.
• Develop and enforce security controls including conditional access, certificate‑based authentication, encryption, remote wipe, and data loss prevention policies.
• Troubleshoot advanced issues related to device enrollment, policy conflicts, application deployment, OS updates, and identity integration.
• Collaborate with security, identity, infrastructure, and service desk teams to support enterprise mobility initiatives.
• Create and maintain technical documentation, standard operating procedures, architecture diagrams, and knowledge articles.
• Monitor platform health, reporting, compliance dashboards, and audit readiness across managed devices.
• Lead or support MDM migrations, platform upgrades, and new feature rollouts.
• Mentor Level 1 and Level 2 support staff and provide technical guidance on recurring issues and best practices.
• Participate in root cause analysis and continuous improvement efforts to reduce incidents and improve user experience.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of experience in Mobile Device Management, Endpoint Management, or Enterprise Mobility support.
• Strong hands‑on experience with Microsoft Intune, Workspace ONE, MobileIron, Jamf, or other enterprise MDM/UEM solutions.
• Deep knowledge of iOS, Android, Windows, and macOS device management concepts and troubleshooting methods.
• Experience with Azure Active Directory / Microsoft Entra ID, conditional access.

Skill Requirements

• Enterprise MDM/UEM administration
• Microsoft Intune and/or Workspace ONE
• iOS, Android, Windows, and macOS device management
• Application packaging and deployment
• Compliance policies and configuration profiles
• Conditional Access and endpoint security controls
• PowerShell or other automation scripting
• Incident management and advanced troubleshooting
• Reporting, monitoring, and audit support

Other Requirements

• High device compliance and security posture across the environment
• Reduction in escalated incidents through proactive platform improvements
• Reliable and timely deployment of device policies, apps, and updates
• Improved end‑user experience and faster issue resolution
• Accurate documentation, reporting, and audit readiness

Benefits

• Personal time off
• Maternity and paternity benefits
• Access to skills / higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.