SMB Account Executive

Job Description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated SMB Account Executive with a proven track record in B2B sales and a passion for driving growth in the Saa

S landscape. In this role, you’ll be growing our account base in Australia by hunting for new opportunities and closing deals of varying sizes. You are skilled in building and maintaining broad relationships, and working cross-functionally. Your focus will be on revenue growth by building relationships and introducing innovative solutions to customers, deepening Zendesk's impact by aligning to our customers’ goals.

What You'll Be Doing:\n\n

Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.

Manage and nurture customer relationships ensuring high satisfaction and retention levels.

Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.

Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.

Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.

Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.

Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.

Provide accurate w