SKYWISE - Product Support Representative - EMEA Region - Fleet Performance

• Support the transition to In-Service phase, with knowledge transfer to the Support team
• Follow-up on any additional needs raised by the customer
• Support on-call rotations to ensure customers continue to receive support
• Contribute to tasks beneficial to customers in all regions (local for global) as directed by
• 5 or more years of professional experience
• Knowledge in Aircraft Maintenance Systems and Maintenance Operations
• Previous experience in Data Analytics/Science and Digitalization is a plus.
• Support experience (Customer interface internal or external)
• Communication Skills: Excellent written and verbal communication skills to convey concise, structured instructions and explanations to both technical and non-technical users (pilots, dispatchers, maintenance crews, engineering teams etc)
• Training & Documentation: Ability to conduct customer training and contribute to the
• Problem-Solving: Strong, proven ability to solve complex problems and make quick, accurate decisions during disruptions.
• Organization & Management: Multitasking, Attention to Detail, Time Management & Prioritization
• Attitude: Proactive, self-confident, able to work autonomously, and possessing a continuous improvement mindset to identify process bottlenecks and propose fixes.
• System Tools: Proficiency with ticketing/project management software and general business tools.
• Knowledge of databases or web technologies can be highly beneficial
• Knowledge in Big Data and Artificial Intelligence
• Aviation Operations Knowledge in Flight Operations and Technical Operations
• Regulatory Framework: Basic knowledge of relevant Aviation Regulations
• 5 additional full-pay days for maternity, paternity, and adoption leave.
• Comprehensive Health Insurance plan.
• 3 extra paid annual leave days for employees with RQTH status.

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