Site Reliability Engineer

• Ensure the reliability, scalability, security, and performance of platforms supporting Swan's financial services
• Own well-scoped services and operational incidents
• Participate independently in the on-call rotation as a primary responder for well-understood production incidents
• Assess incident impact, including transaction volume, revenue impact, and data-integrity implications
• Investigate operational issues using logs, metrics, dashboards, and distributed tracing
• Document incident updates for stakeholders
• Contribute to postmortems, update runbooks, identify recurring incident patterns, and suggest preventive measures
• Create and maintain dashboards, alerts, and basic service-level indicators
• Tune alert thresholds to reduce noise and improve operational signals
• Participate in system design reviews focused on reliability, operability, failure modes, and production readiness
• Implement health checks, exponential-backoff retries, circuit breakers, and monitoring
• Manage cloud resources and contribute to Infrastructure as Code using Terraform
• Write Bash, Python, or Go automation scripts and internal tools
• Contribute to CI/CD pipelines and automate backup verification, certificate renewal, and log management
• Participate in infrastructure code reviews
• Support PCI DSS, ISO 27001, security remediation, data classification, and encryption activities
• Monitor resource utilisation, provide capacity forecasts, and optimise cloud costs
• Collaborate with development, product, and security teams to improve service resilience and operability
• Maintain documentation, provide handovers, and communicate technical topics to technical and non-technical stakeholders
• Use approved AI tools responsibly for code generation, documentation, and log analysis while protecting sensitive information

Requirements

• Typically 2 to 4 years of experience in Site Reliability Engineering, DevOps, platform engineering, infrastructure engineering, software engineering, or a related field
• Hands-on experience supporting production services and participating in an on-call rotation
• Ability to independently respond to well-understood incidents, follow escalation procedures, and contribute to postmortems and runbook improvements
• Comfortable working with logs, metrics, dashboards, alerting, and basic distributed tracing
• Understanding of the Four Golden Signals: latency, traffic, errors, and saturation
• Experience creating dashboards and meaningful alerts, with understanding of SLIs and SLOs
• Practical experience with cloud infrastructure, ideally AWS
• Experience with Infrastructure as Code, particularly Terraform, CloudFormation, or equivalent tools
• Ability to write automation scripts in Bash, Python, or Go
• Understanding of CI/CD practices and deployment or infrastructure automation
• Working understanding of high availability, fault tolerance, redundancy, health checks, retries, circuit breakers, and failure recovery
• Familiarity with event-driven architectures and message queuing technologies such as Kafka or AWS SQS
• Understanding of distributed-systems operational implications, including consistency, availability, and partition tolerance
• Awareness of financial-services security and compliance requirements, including PCI DSS, ISO 27001, encryption, least privilege, and data classification
• Comfortable monitoring resource usage, capacity planning, and basic cloud cost optimisation
• Clear communication, thorough documentation, and effective collaboration across technical and non-technical teams
• AWS certification, such as AWS Certified Solutions Architect Associate, is nice to have
• Experience with Kubernetes and container orchestration is nice to have
• Experience with observability platforms such as Grafana or Datadog is nice to have
• Experience operating services processing financial transactions or highly sensitive data is nice to have
• Experience improving production-system service-level objectives, performance, or capacity is nice to have
• Familiarity with Go or another internal-tooling language is nice to have

Core Competencies

Demonstrates expertise in Site Reliability Engineering and DevOps practices, with a strong focus on cloud infrastructure management, incident response, and automation scripting. Proficient in creating dashboards, monitoring systems, and ensuring compliance with financial services security standards.

Highest-signal resume keywords

• Site Reliability Engineering
• Infrastructure as Code
• Cloud Infrastructure Management
• Automation Scripting
• Incident Response

ATS Optimization Keywords

Hard Skills

• Bash Scripting
• Python Scripting
• Go Scripting
• Terraform
• AWS
• CI/CD Practices
• Monitoring Systems
• Distributed Tracing
• Service-Level Indicators
• High Availability

Soft Skills

• Clear Communication
• Effective Collaboration
• Thorough Documentation

Certifications & Qualifications

• AWS Certified Solutions Architect Associate

Industry Keywords

• PCI DSS
• ISO 27001
• Data Classification
• Encryption
• Financial Services

Tools & Technologies

• Grafana
• Datadog
• Kubernetes
• AWS SQS
• Kafka