Site manager colis / CXP

About Landmark Global France

Landmark Global, part of Bnode, is a leading internationale-commerce logistics provider, connecting businesses and consumers acrossEurope, North America and Asia.In France, Landmark Global brings together IMX France, Happy-Post andColisExpat, offering innovative international parcel delivery solutionsthrough an extensive network of last-mile partners and postal operators.As our business continues to grow and evolve, we are strengthening ouroperational organisation to support future growth, deliver outstanding customerservice and build high-performing teams.Your mission?Reporting to the Operations Director, you are fully accountable for theoverall performance of the Colis / CXP site.You lead the site with full ownership of its operational, financial andpeople performance, ensuring business objectives are achieved in terms ofservice, quality, productivity, safety, compliance and profitability.As a key member of the Operations Leadership Team, you develop yourteams, drive operational excellence and lead transformation initiatives thatsupport the continued growth of Landmark Global France. During the absence ofthe Operations Director, you act as their deputy, ensuring business continuityand leadership across the site.

What will you do?

• Lead the site's performance
• Takefull ownership of the site's operational, financial and organisationalperformance.
• DeliverKPIs covering productivity, service quality, customer satisfaction, safetyand cost.
• Ensureefficient resource planning and smooth day-to-day operations.
• Alignoperational activities with Group standards and strategic objectives.
• Managefinancial performanceOwnthe site's operational budget and cost performance.
• Monitorlabour costs, temporary workforce and operational expenses.
• Optimiseproductivity while maintaining high service levels.
• Contributeto forecasting, budgeting and resource planning.
• Lead anddevelop peopleManage,coach and develop frontline managers and their teams.
• Driveworkforce planning, recruitment and succession planning.
• Conductperformance reviews and manage disciplinary matters when required.
• Fostera culture of accountability, collaboration, engagement and continuouslearning.
• Buildstrong customer relationshipsActas the senior operational contact for customers within your scope.
• Partnerwith Commercial and Customer Service teams to anticipate customer needs.
• Ensureservice commitments are consistently achieved.
• Resolveoperational issues while maintaining an excellent customer experience.
• Drive transformation and continuous improvementLeadoperational transformation initiatives supporting the evolution ofLandmark Global France.
• Promote Lean principles and a culture ofcontinuous improvement.
• Challengeexisting processes and implement sustainable operational improvements.
• Sharebest practices across teams and sites.
• Supportoperational leadershipActas deputy to the Operations Director during periods of absence.
• Supportstrategic operational decisions and cross-site initiatives.
• Contributeto the ongoing development of Landmark Global France.

Who are you?

You are an experienced operational leader who enjoys taking ownership,developing people and delivering results.You combine strong leadership with business acumen, financial awarenessand a customer-focused mindset. You thrive in a fast-paced operationalenvironment and know how to motivate teams while driving performance andchange.

Ideally,you bring:

• Significant experience managinglogistics, transport, parcel or supply chain operations.
• Provenexperience leading operational teams in a performance-driven environment.
• Strongfinancial acumen, including budget management and resource planning.
• Experiencemanaging KPIs, workforce planning, temporary labour and operationalperformance.
• Excellentleadership, communication and stakeholder management skills.
• Experiencedriving transformation and continuous improvement initiatives (Lean is astrong advantage).
• FluentFrench is essential.
• Professional English is a strong asset.

What do we offer?

Joining Landmark Global means becoming part of an international organisation where collaboration, innovation and continuous improvement are at the heart of everything we do.In this role, you will have the opportunity to:

• Lead a strategic operational site with full accountability.
• Make a direct impact on operational performance and customer satisfaction.
• Develop and inspire high-performing teams.
• Play a key role in the transformation and future growth of Landmark Global France.
• Grow your career within an international logistics group offering exciting development opportunities.

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