ServiceNow Technical Lead

Job Description | Technical Delivery Lead, not Architecture Lead

Role SummaryThe ServiceNow Technical Lead is responsible for leading technical delivery, coordinating development activities, and ensuring implementation quality. The role combines hands-on expertise, team leadership, and customer interaction. It is not an enterprise architecture role.

Key Responsibilities

• Lead and coordinate ServiceNow development teams.
• Review technical designs and code quality.
• Translate business requirements into technical solutions.
• Support workshops, estimations, and sprint planning.
• Develop and configure ServiceNow solutions when required.
• Manage technical issues, upgrades, and deployments.
• Mentor developers and promote best practices.
• Act as the main technical point of contact for project stakeholders.

Required Skills

• 5+ years of ServiceNow experience.
• Strong expertise in ITSM, Service Catalog, Flow Designer, Integrations, and CMDB.
• Experience leading ServiceNow development teams.
• Strong communication and stakeholder management skills.

Certifications

• Required: CSA and CAD.
• Preferred: CIS ITSM, CSM, HRSD or FSM; ITIL Foundation.

Key Objective

Deliver high-quality ServiceNow implementations while leading, coaching, and coordinating the development team to ensure successful project outcomes.

Other

Stimulating & people-focused work environment

Cheerful Company Life

Group insurance

Pension plan

Other benefits depending on your seniority