ServiceNow ITSM & CMDB Analyst | Data Quality & Dashboards

Onyx-Conseil is seeking an IT Business Analyst to gather, analyze, and document business requirements for ITSM processes in a ServiceNow environment. You will help shape CMDB structures, ensure data quality, and support ITIL-based Incident and Change management while collaborating with technical and business teams.

The role emphasizes designing and optimizing ServiceNow reporting and dashboards, guiding users, and ensuring clear process understanding across stakeholders.