ServiceNow ITSM Business Analyst — Remote & Flexible Hours

Inetum is seeking a Business Analyst ServiceNow ITSM to act as a functional reference between business teams, the MOA, and ServiceNow technical teams, driving ITSM process standardization and alignment with ITIL best practices. You will contribute to continuous improvement and optimal platform usage.

You will analyze business IT needs, define target ITSM processes, and guide their implementation in ServiceNow from framing to production and testing, in a transverse Agile environment focusing on