ServiceNow ITOM/ITSM Discovery Consultant

ServiceNowITOMDiscoveryConsultant–Contract-12months+

Location: France–PrimarilyRemote(occasionalonsitetravelacrossFrance)Language: Englishessential;FrenchadvantageousExperience: 5+yearsCertifications: CSA,CIS-ITSMandCIS-Discovery(mandatory)

LookingforanexperiencedServiceNowITOMDiscoveryConsultant tosupporttheimplementation,configurationandoptimisationofServiceNowITOMDiscoverywithinalarge,multi-countryenterpriseenvironment.

TherolewillfocusprimarilyonITOMDiscovery,CMDBandITSMintegration ,withminimalinvolvementinServiceMapping.

TheRole

• Implement,configureandoptimiseServiceNowITOMDiscovery acrosson-premisesandcloudenvironments.
• DesignandmanageMIDServerarchitecture,Discoveryschedules,patterns,probes,sensorsandcredentials.
• ImproveCMDBaccuracy,healthandgovernance,includingCIidentificationandreconciliation.
• SupportintegrationbetweenITOMDiscoveryandcoreITSMprocesses.
• TroubleshootDiscoveryissuesandimproveinfrastructurevisibility.
• Collaboratewithinternationalstakeholdersandoffshoredeliveryteams.

Skills&Experience

• 5+yearsofhands-onServiceNowexperience ,includingatleast2fullITSMimplementationsinamulti-countryenvironment.
• Atleast1end-to-endITOMDiscoverydeployment ,coveringon-premisesandcloudinfrastructure,MIDServerdesignandCMDBreconciliation.
• StrongknowledgeofITOMVisibility ,includingDiscoverypatterns,probes/sensors,credentials,schedulesandMIDServerclustering.
• ExperiencewithCloudDiscoveryacrossAWS,AzureandGCP ,includingserviceaccountconfiguration.
• StrongunderstandingofCMDBHealth,Identification&ReconciliationEngine(IRE),CSDMprinciplesandCMDBgovernance .
• SolidITSMknowledgeacrossIncident,Problem,Change,Request,ServiceCatalog,KnowledgeandSLAManagement.
• ExperiencewithServiceNowplatformfundamentals,includingGlidescripting,JavaScript,FlowDesigner,UpdateSetsandinstanceupgrades .

Primarilyremote,withoccasionalonsitevisitstoclientlocationsacrossFrance.Englishissufficientfortherole,withFrenchlanguageskillsconsideredanadvantage.